Your enquiry form is the last step between a visitor and a lead, and it's where plenty of them give up. We cut it to what the first reply needs and make every error easy to fix. Spam gets stopped without a puzzle, and each enquiry lands with the person who answers it.
Partner badges you can look up, numbers straight from client dashboards, and the businesses whose websites we've built. Here's the scoreboard so far.
What we do
“The entire process was seamless, easy, and incredibly user-friendly. They were patient and flexible with all the changes and back-and-forth... Most importantly, they absolutely nailed the brief.”
5 stars Google review
What is included
We build every enquiry form to 4 rules. More people finish it, and every finished one arrives.
A name, a way to reply and a sentence about the job is enough for most services. Everything else can wait for the conversation.
How a build runsWe split a long form so the easy question comes first and progress always shows. A short form stays on one screen.
See the workA hidden field, a completion timer and a server check run behind every form. None of your visitors is asked to prove anything.
The proof we showWe log every submission, route it by service or location, and retry it if delivery fails. A lead never vanishes after the thank-you.
Questions people askThe argument
Only what the first reply needs
The rest can wait for the call.
Everything sales might want
A dozen fields before a hello.
Split into steps where it helps
The easy question first, the detail after.
One long scroll
The length scares people off first.
Explained beside the field
Kept as typed and fixed in place.
Cleared on submit
A red banner and an empty form.
Filtered quietly behind the form
A hidden field, a timer, a server check.
A CAPTCHA wall
Your customers asked to find the bicycles.
Routed by what was asked
Each lead reaches the person who answers it.
One shared inbox
Forwarded twice, answered on Thursday.
How it runs
You see the page plan before design starts, and the design before we build. So there are no nasty surprises at the end.
Week 1
We read every form on the site. We note what each one asks, where it sends, and how many people start it without finishing.
What we deliver
What do people search before they call you?
Weeks 1 to 2
Every field has to earn its place. We agree with your team what the first reply needs, and the rest moves to later.
What we deliver
Monthly searches
Weeks 2 to 3
Labels sit above fields, errors sit beside them, and buttons are big enough for a thumb. We draw and check it on a phone before a desktop.
What we deliver
Sentient / Inter
14.05:1Weeks 3 to 4
We build it into the site's own code and filter spam on the server. Every submission is logged before it's emailed, and it can go to HubSpot or Salesforce too.
What we deliver
Week 4
We send test enquiries from every form to every inbox before go-live. Then we watch the finish rate against the old form's.
What we deliver
Baseline recorded
14 OctThe long read
Every field is a small favour you're asking for. Here's why we ask for fewer, and what happens behind the form once someone presses send.
A field feels free to the team that adds it, whether it's company size, budget range or how they heard about you.
But the visitor pays for every field. And they pay at the exact moment they're deciding whether to bother.
So each field has to earn its place. If the first reply doesn't need it, it waits for the call.
Illustrative: the usual shape of the trade-off, not a measurement. We measure your own forms before changing them.
Splitting a long form into steps doesn't fix it on its own. A form with 5 screens of hard questions is still hard work.
Steps help when they put the easy question first, like which service, which location or a first name. Once someone has started, they're far more likely to finish.
We only split a form that has enough to ask, and we always show how many steps are left.
A CAPTCHA stops some bots and all of your visitors' patience. It punishes the people you want so it can slow down the ones you don't.
Most spam can be caught quietly. We use a hidden field only a bot fills in and a check on how fast the form was finished, and the server refuses anything that fails either one.
Nobody sees any of it. Your customer's enquiry simply arrives.
The worst failure is the one nobody sees. The form says thank you, the email bounces, and nobody knows it went missing.
We log every submission before it's emailed, retry it if delivery fails, and route it to the person who answers that kind of enquiry.
When you want to know what happened to Tuesday's lead, there's a record to look at.
Case studies
Speech Clinic
A search-led structure giving each therapy and each mobile service area its own page to land on.
Scope of work
MedPrescribe
An e-prescribing platform positioned as a product, automating booking through to delivery.
Scope of work
First Class First Aid
A booking site built around the codes employers send, not the course names.
Scope of work
Ovaya
An at-home fertility treatment page answering what arrives, when, and who watches each cycle.
Scope of work
Full Body MRI
A whole-body screening scan surfaced by the organ or condition people actually search for.
Scope of work
Search proof
Shopify Partner
Shopify stores built so search can read the whole catalogue, with tracking on every sale.
Google Partner
Partner status you can look up in Google's own directory. Every result above comes with the screenshot behind it.
Where we work
Engagements
One form, done well
The one form that brings in most of your leads, rebuilt so more people finish it.
Every form on the site
A new site, or one with forms everywhere, sharing one set of fields, rules and routing.
Tools and integrations
We pick the platform that suits your business. Then we connect the site to your booking system, your CRM and your ad accounts, so every enquiry lands where your team already works.
Client results
“Up until working with Casey, we had only had poor to mediocre experiences outsourcing work to agencies... instead of needing babysitting like the other agencies we worked with, he was not only completely dependable but also gave us sound suggestions on how to get better results.”
“Since going with Casey and his team, we have had nothing but wins! They are great communicators, but more importantly, have got awesome results with low lead costs.”
“As an experienced health professional I am a hard sceptic. Casey and his team over delivered on my project with an A+ website design having actively listened to every point I was seeking.”
“Casey has been an absolute standout! His personalised approach has been nothing short of incredible. We have had amazing results from the get-go.”
“Excellent company to deal with and their web design is incredible. Would use them again and again.”
“Casey was so empathetic and patient in listening to my ideas. He asked all the right questions and got me thinking on aspects I hadn't considered. He goes above and beyond.”
“If you're looking for a highly experienced, knowledgeable and ideas-driven marketing agency, look no further... He's helped transform our business from a fairly humble start-up to a fast growing and highly regarded service provider.”
“We have worked with Casey on a number of website projects and are super impressed with his promptness, communication, professionalism, and knowledge of the full suite of digital marketing... You and your team are second to none!”
“[They have] truly exceeded my expectations... They handle every detail with care, addressing any concerns or inquiries I had with remarkable responsiveness and genuine accommodation. The end result was nothing short of fantastic.”
Research & Articles
Conversion tracking breaks when people decline cookies or block scripts. How consent mode and server-side events keep your lead numbers useful and private.
An NDIS provider website serves participants, families, support coordinators and plan managers. How to build one each of them can use, built to WCAG 2.2 AA.
Product page design for online stores: what to show, in what order, and what Australian Consumer Law expects of your prices, returns and reviews. A checklist.
Questions
What you need to know before we start a conversation.
Not answered here? Ask us directly
As few as the first reply needs. For most service businesses that's a name, a way to reply and a sentence about what they need. We decide the rest with your team, field by field.
They help when there's a lot to ask and the easy questions come first. For a short form, a single step is usually better, and we'll tell you which one yours is.
We use a hidden field that only bots fill in, a check on how quickly the form was completed, and validation on the server. Together they catch most spam without asking your customers to prove anything.
Routing can follow the service, the location or any other field. Bookings reach reception, quote requests reach the person who writes them, and leads can drop straight into HubSpot or Salesforce.
Every form has visible labels, errors explained in words and read out by screen readers, full keyboard use and buttons sized for a thumb. We test each one to WCAG 2.2 AA.
We quote a fixed price after a free 15-minute call, per form or for the whole site, with every line item listed. It depends on how many forms you have and where each one needs to send.
We do, and health forms ask for the minimum and never collect clinical detail they don't need. They deliver to the practice's own inbox or booking system, and no ad pixel fires on them without the visitor's express opt-in.
